AI support readiness tools
Score the launch risk before your AI support agent answers customers.
Use the score calculator, launch checklist, and vendor-specific templates to turn messy support knowledge into approved automation scope.
Calculator
AI Support Readiness Score
Score knowledge freshness, policy conflicts, testing, escalation, governance, and wrong-answer measurement.
Open score toolChecklist
AI Support Launch Readiness Checklist
Download a vendor-neutral CSV for source evidence, conflict checks, handoffs, owners, and go/no-go decisions.
Open checklistTemplate library
Use the artifact your rollout needs next.
Start vendor-neutral, then use platform-specific files when you are testing Intercom Fin, Zendesk AI, or Gorgias AI.
View all templatesAI support readiness template
AI support launch checklist
A vendor-neutral CSV checklist for deciding which customer intents are approved, restricted, blocked, or human-only before an AI support agent goes live.
AI agent testing template
AI agent testing framework
A vendor-neutral CSV template for testing customer-facing AI agents by intent, source evidence, policy fit, escalation behavior, reviewer workflow, and launch state.
Intercom Fin testing template
Fin batch test CSV
A launch-ready question set for Intercom Fin Batch Test. Upload the question column, then grade each response against source fit, missing policy detail, and safe escalation.
Zendesk AI checklist
Zendesk macro audit
A checklist for auditing Zendesk Guide, shared macros, ticket patterns, and internal policies before using AI suggestions or customer-facing automation.
Gorgias AI checklist
Gorgias ecommerce checklist
A practical ecommerce test matrix for deciding which Gorgias AI intents are safe to automate and which need better guidance, source evidence, or human handoff.
Launch boundary
Turn tool results into approved scope.
Meihaku maps each intent to source evidence, conflicts, gaps, and the answer your team approves before automation.