About
A small team building AI support readiness tooling.
Meihaku is based in Melbourne, Australia. We work with customer support and CX teams preparing to launch AI support agents on platforms like Intercom Fin, Zendesk AI, Gorgias, and custom stacks.
What we work on
The operating system underneath the AI agent.
Most teams shipping AI support agents are not blocked by the model. They are blocked by the operating system underneath: stale knowledge, conflicting policies, weak testing, unclear escalation, and no owner for AI answer quality.
Meihaku reads the support sources a team already relies on (help center, macros, SOPs, tickets, Slack notes), maps them to the customer intents that actually arrive in the queue, and surfaces the gaps, conflicts, and stale answers an AI agent would otherwise inherit.
We are deliberately a small team. The product reflects that: it is opinionated about what should ship and what should stay behind a human, and it is built for support leaders who want to defend the launch boundary themselves.
Who writes here
The people behind the articles.
Articles on the Meihaku site are written by named members of the team rather than under a generic byline.
Contact
Talk to the team.
Questions about AI support readiness, the product, or the articles? We read every message.