AI support readiness templates
Use the template your AI support rollout needs next.
Download practical test sets and audit checklists for the support platforms teams already use, then bring the results into a Meihaku readiness map.
Intercom Fin testing template
Fin batch test CSV
A launch-ready question set for Intercom Fin Batch Test. Upload the question column, then grade each response against source fit, missing policy detail, and safe escalation.
- Pre-launch Fin QA for a new workspace
- Regression testing after policy or guidance changes
- Executive review of high-risk customer intents
Zendesk AI checklist
Zendesk macro audit
A checklist for auditing Zendesk Guide, shared macros, ticket patterns, and internal policies before using AI suggestions or customer-facing automation.
- Macro cleanup before enabling AI suggestions
- Guide and macro conflict review before Zendesk AI rollout
- Support QA review of high-volume contact reasons
Gorgias AI checklist
Gorgias ecommerce checklist
A practical ecommerce test matrix for deciding which Gorgias AI intents are safe to automate and which need better guidance, source evidence, or human handoff.
- Gorgias AI pre-launch review for Shopify stores
- Returns, refunds, and damaged-order policy QA
- Ecommerce support automation expansion planning
Why templates
Search demand shows up inside the rollout workflow.
Support teams do not only search category terms. They search for the CSV, checklist, or audit format they need while configuring the vendor they already bought.
These templates turn that operational intent into a path back to the readiness map: what was tested, which source failed, and which intents are safe to automate.
Download first CSV