Terms of Service

You may use Meihaku to audit support knowledge, map customer intents, review cited answers, and prepare AI support rollouts.

You are responsible for the source materials you connect, the people you authorize, and the decisions your team makes from the readiness map.

You must provide accurate account information and keep credentials secure.

Do not access Meihaku in a way that disrupts the service, bypasses controls, or violates another party's rights.

You keep ownership of the support content and business data you provide.

You grant Meihaku permission to process that data only as needed to provide, secure, support, and improve the service.

Meihaku helps surface gaps, conflicts, stale sources, and cited answer drafts. It does not replace your team's review, legal judgment, compliance process, or customer-support responsibility.

You should review outputs before using them in production systems or customer-facing workflows.

Parts of Meihaku may be in beta. Features can change, and the service may occasionally be unavailable for maintenance, failures, or provider issues.

We aim to be careful and reliable, but we do not promise uninterrupted service.

To the maximum extent allowed by law, Meihaku is provided without warranties beyond those we expressly state.

We are not liable for indirect, incidental, special, consequential, or lost-profit damages arising from use of the service.

Questions about these terms can be sent to team@meihaku.com.

Meihaku is based in Melbourne, Australia.